Sugar Shack Bake Shoppe

Baked Goods Order Terms & Conditions

These Terms & Conditions apply to standard baked goods ordered from Sugar Shack Bake Shoppe (SSBS), excluding custom sugar cookie orders, which are subject to separate Terms & Conditions.

By placing and paying for an order, you confirm that you have read, understood and accepted the following Terms & Conditions.

1.   Orders & Payment

Orders must be paid in full before they are prepared. Your order is considered confirmed once payment has been successfully received.

Orders are typically ready for pickup within 2–3 business days, unless otherwise stated on the product listing or communicated by SSBS.

You will be notified when your order is ready for pickup. Please do not arrive to collect your order until you have received confirmation that it is ready.

2.  Pickup

Orders must be picked up during the pickup date/time or pickup hours arranged with SSBS.

If you are unable to collect your order as arranged, please contact us as soon as possible to make alternate arrangements.

Please do not arrive outside the agreed pickup time or pickup hours without contacting SSBS first.

Orders will only be released to the person named on the order, or their designated recipient.

3.  Cancellations & Refunds

Because our products are food items that are baked specifically to fulfill customer orders, all sales are final once production of your order has begun.

If you need to cancel an order, please contact SSBS as soon as possible. If production has not yet begun, we will make reasonable efforts to accommodate your cancellation.

Once an order has been prepared, baked or otherwise placed into production, it is non-refundable.

4.  Product Availability & Handmade Products

All SSBS baked goods are made in small batches. Occasionally, an ingredient or product may become unexpectedly unavailable.

If we are unable to fulfill an item you ordered, we will contact you to discuss an appropriate substitution, alternate product or refund for the affected item.

Because our products are handmade, slight variations in size, shape, colour and appearance are normal and do not affect the quality of the product.

5.  Allergies & Dietary Information

Sugar Shack Bake Shoppe is not an allergen-free kitchen.

Our baked goods contain or may come into contact with allergens and ingredients including:

•          Wheat/flour/gluten
•          Eggs
•          Milk and dairy products
•          Peanuts
•          Tree nuts
•          Shellfish, as some ingredients may be manufactured or processed in facilities that also process shellfish
•          Natural and/or artificial colours
•          Natural and/or artificial flavours
•          Sugar and/or artificial sweeteners
•          Other allergens

Although we take reasonable care when preparing our products, cross-contact with allergens is possible and SSBS cannot guarantee that any product is completely free from a particular allergen.

Customers are responsible for informing SSBS of known allergies before placing or finalizing an order. We will advise whether we can reasonably accommodate the request; however, disclosure of an allergy does not mean that we can guarantee an allergen-free product.

If baked goods are purchased for, shared with or distributed to other people, the purchaser is responsible for communicating relevant ingredient and allergy information to those individuals.

SSBS cannot accommodate a truly gluten-free or nut-free product. Individuals with severe or life-threatening allergies should not consume products prepared by SSBS.

6.  Product Care & Responsibility After Pickup

Responsibility for your order transfers to you, or your designated recipient, once the baked goods have been picked up.

SSBS is not responsible for damage, deterioration, loss or other issues occurring after pickup as a result of improper transportation, handling, storage or other circumstances outside our control.

Customers are responsible for following any storage or handling instructions provided with their order.

The Client agrees to release and hold Sugar Shack Bake Shoppe harmless from claims, losses, damages or expenses resulting from the handling, transportation, storage, serving or distribution of the order after pickup, except where caused by the negligence or wrongdoing of Sugar Shack Bake Shoppe.

7.  Circumstances Beyond Our Control (Force Majeure)

While we make every reasonable effort to complete orders within our normal timeframe, circumstances can occasionally arise that are beyond the reasonable control of Sugar Shack Bake Shoppe.

SSBS will not be responsible for delays, interruptions or an inability to prepare or fulfill an order resulting from circumstances beyond our reasonable control, including but not limited to:

•          Severe weather or dangerous travel conditions
•          Power, water, gas or utility outages
•          Equipment failure
•          Fire, flooding or natural disasters
•          Illness, injury or family emergency
•          Government orders, restrictions or public-health emergencies
•          Supply-chain interruptions or unexpected ingredient shortages
•          Widespread transportation or service disruptions
•      Other emergencies or unforeseen circumstances reasonably beyond the control of SSBS
  

If one of these circumstances prevents us from completing your order as expected, we will contact you as soon as reasonably possible.

Depending on the circumstances, SSBS may offer an alternate pickup date, substitution, store credit or refund for any portion of the order that we are unable to fulfill.

SSBS is not responsible for indirect or consequential losses resulting from a delayed or cancelled order, such as costs associated with an event, travel, third-party purchases or replacement products obtained elsewhere.

Nothing in this section limits responsibility that cannot legally be excluded or limited.

8.  Food Quality Concerns

We take pride in the quality of our baked goods. If you believe there is a problem with your order that existed at the time of pickup, please contact SSBS as soon as possible so that we can review the concern.

Please retain the affected product and its packaging where reasonably possible, as we may need photographs or the remaining product to properly assess the issue.

SSBS is not responsible for quality issues caused by improper handling, transportation or storage after pickup.

9.  Acceptance of Terms & Conditions

Payment for your order confirms that you have read, understood and accepted these Terms & Conditions.

These Terms & Conditions apply together with the products, quantities, pickup arrangements and other details shown on your order confirmation or invoice.