Can I get a rush order for custom sugar cookies for tomorrow?
Because every Sugar Shack cookie is baked, decorated, and detailed by hand, we’re unable to accommodate custom sugar cookie orders with only 24 hours’ notice.
We always recommend booking your custom cookies as early as you can, especially during holidays and our busier seasons. But if your celebration has snuck up on you, don’t be afraid to reach out! If we have a little room in our schedule, we’re always happy to see what we can do. ♡
Can I pay for my custom sugar cookies when I pick them up?
Custom cookie orders follow the payment schedule outlined on your invoice. Your order — and your spot on our baking calendar — is not officially reserved until the required payment has been received.
For pre-sales, flash sales and our regular bakery treats, payment is due in full when your order is placed. ♡
I prefer my cookies darker, thinner, thicker etc. Can you customize them to my liking?
We’ve spent a lot of time perfecting our signature Sugar Shack cookies, from their flavour and thickness to that just-right soft texture. To make sure every cookie leaving our kitchen is consistently delicious, we don’t alter our recipes or baking methods for individual preferences.
We hope you’ll love them just the way we make them. ♡
Can I skip the individual heat sealed bags on the cookies to save money?
Every custom Sugar Shack cookie is individually heat sealed to keep it fresh, protected and looking just as beautiful when it reaches you as it did when it left our kitchen.
Our packaging is part of the care that goes into every order, so it isn’t something we’re able to remove or discount from custom cookie orders. ♡
Do you make gluten-free or vegan cookies?
At this time, we don’t offer gluten-free or vegan cookies.
Our kitchen regularly works with wheat, gluten and other common allergens, so we’re also unable to guarantee an allergen-free environment. We know how important it is to find treats that fit your dietary needs, and we’re sorry we can’t safely accommodate these requests. ♡
Do you make peanut (or all nut)-free cookies?
While some of our recipes may not contain intentionally added peanuts or tree nuts, Sugar Shack Bake Shoppe is not a nut-free kitchen.
Our ingredients may also be produced or processed in facilities that handle peanuts or tree nuts, which means cross-contact is always possible. For this reason, we cannot guarantee that any of our products are completely peanut- or nut-free.
Your safety matters far more to us than a cookie ever could, so anyone with a severe or life-threatening allergy should not consume products prepared by Sugar Shack Bake Shoppe. ♡
Can I freeze my sugar cookies?
Absolutely! Our sugar cookies freeze beautifully when stored properly, although freezing is done at your own risk.
Keep each cookie in its original heat-sealed bag and place them carefully inside an airtight container. Be sure not to overfill the container or put pressure on the decorated cookies when closing the lid.
When you’re ready to enjoy them, remove the entire sealed container from the freezer and let the cookies thaw completely at room temperature for at least 6 hours. For the best results, we recommend letting them thaw overnight.
And this part is important — keep that container sealed the entire time they’re thawing (no peeking!). Opening it too soon can cause condensation to form on the cookies, which may make those pretty icing colours bleed.
Once everything has completely thawed, open the container and enjoy! ♡
